BODILEÉ will gladly accept returns on unopened / unused orders placed within 14 days. We only accept returns for items purchased through our website, www.bodilee.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Tamper proof packaging must still be attached.
* All orders will receive a small sample Vial for testing, to see if you like the product. This way you can make an informed decision to make certain you're happy with your purchase.
To complete your return:
Pack up the items in a shipping box (it’s best to use the one mailed to you in).
Include a copy of your packaging slip with your return. If you don’t have a packing slip, please include the following information with your return:
- Full Name
- Email address
- Telephone number
- BODILEÉ order confirmation number
- A note about why you’re returning the item(s)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund. The refund will automatically be applied to your credit card or original method of payment within 5 business days. Depending on your banking institution.
If you’ve been notified that you’re receiving a refund, but it has been more than 5 business days since the notice has been issued, please contact your bank. There is often a processing time before the refund is posted to your account.
If you have additional questions, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for further instructions.
To return your product, you should mail your product to:
PO Box 48103
Los Angeles, CA 90048
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance when returning items.
Please contact firstname.lastname@example.org with any questions!